Intelligent GenAI Voicebot

Our technical and organizational measures (TOMs) ensure that all data processed when using AI tools meets the requirements for confidentiality and integrity.

Data transfer: All data transfers take place exclusively via encrypted channels.

Data retention: Data is retained in the AI ​​tools used only for the duration of the session, e.g., chat session or phone call.

Data usage: Data is used only within the session and solely for the purpose of the session. The data is not used for AI training or other non-session-related purposes.

Data minimization: The user is responsible for selecting and providing the data. Our systems only process the data provided by the user within the respective function and session.

State-of-the-art encryption technologies ensure that no unauthorized access to data occurs during transmission. All conversations are transmitted exclusively over encrypted channels.

In addition to encryption, strict access controls and continuous monitoring are in place. Regular security audits and penetration tests keep the systems at the highest security standards.

Processing takes place exclusively in certified data centers that meet the requirements for availability, confidentiality, and integrity. No unauthorized disclosure of data to third parties occurs.

Highly available architectures, backup systems, and disaster recovery plans ensure the continuous use of the voicebot. Operation remains stable even in the event of technical disruptions.

Security measures are regularly reviewed and adjusted. Through continuous risk assessments and updates, the voicebot remains at the forefront of IT security.

Our AI becomes your AI

The ThinkOwl voicebot evolves with every interaction. Through intelligent intent recognition and data comparison, it continuously improves its responses and dynamically adapts to your requirements.

Powerful AI platform in the background

Unlike isolated solutions, the ThinkOwl Voicebot is part of a holistic AI platform that offers numerous additional features for automating business processes. This allows workflows to be optimized and service processes to be seamlessly integrated.

Fast implementation, fast ROI

Thanks to a well-thought-out architecture and preconfigured modules, the ThinkOwl voicebot can be implemented quickly. Companies immediately benefit from increased efficiency and more efficient communication across all channels.

Made in Germany – Over 25 years of AI expertise

ThinkOwl, a German company with a global presence in the USA, India, and Japan, has over 25 years of experience developing AI-supported solutions. We haven't just jumped on the AI ​​trend – we live and breathe AI ​​and develop pioneering technologies that drive companies forward sustainably.

Yes! Thanks to advanced speech synthesis and AI-assisted processing, the bot conducts fluid and context-sensitive dialogues – even with follow-up questions and more complex issues. With intent recognition, the bot recognizes the intentions behind queries and processes language contextually. It can retrieve information from corporate systems and precisely adapt responses.

The ThinkOwl voicebot can also conduct multi-stage dialogues: It asks questions, validates information, and specifically addresses individual concerns. Through integration with existing corporate systems, it can retrieve data, update it in real time, and even initiate and perform process-oriented tasks – such as scheduling appointments, taking orders, or efficiently resolving support cases.

This transforms the voicebot into a true digital assistant that answers simple queries and structures and manages complex conversations in a targeted manner.

Yes, the ThinkOwl voicebot is fully customizable and individually configurable, allowing it to be perfectly tailored to your company's needs.

1. Tailor-Made Customization

Every company has different processes, communication styles, and requirements. Therefore, the ThinkOwl voicebot can be customized with specific response logic and escalation paths. You can configure the bot to speak your company's language and deliver precisely the answers that match your service needs. 

2. Company-Specific Workflows

Thanks to intelligent workflow integration, the voicebot can communicate with other applications to answer simple inquiries and automate complex business processes. It accesses existing company systems such as CRM, ERP, or any enterprise software, processes data in real time, and conducts multi-step dialogues.

3. Voicebots Enable:

- Appointment scheduling with direct calendar synchronization
- Order and order processing through integration into ERP systems
- Processing support cases and forwarding them to the right employees
- Managing individual process flows, depending on the customer type or type of request